Privacy Policy

The Dehleez Studio is a curated home décor brand selling handcrafted textiles — including cushion covers, bedsheets, towels, mats, and more — directly to customers across India. We operate at thedehleezstudio.com and process orders primarily through WhatsApp.

This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.

When you create an account, place an order, or contact us, we collect:

• Name — to address your order and communications
• Email address — for account access, order confirmations, and promotional offers (with your consent)
• Phone number — for order confirmation, delivery coordination, and promotional offers (with your consent)
• City — to personalise your experience and estimate delivery
• Delivery address — including street, city, and PIN code, to ship your order
• Payment reference — UPI transaction ID or Razorpay payment ID for payment verification (we do not store card details)

If you sign in with Google, we receive your name, email, and profile picture from Google. We do not access your Google contacts, files, or any other data.

We do not collect sensitive personal data such as financial account details or government ID numbers.

Your information is used to:

• Process and fulfil your order
• Coordinate delivery and resolve any shipping issues
• Send order confirmations and updates
• Handle returns, exchanges, or refund requests
• Respond to your queries or complaints
• Send you promotional offers, new arrivals, and updates (only with your consent)

We do not use your information for unsolicited marketing without your consent.

If you consent during account creation, we may send you promotional communications including new product launches, exclusive offers, and seasonal sales via email, SMS, or phone call.

Your consent is optional — you can create an account and shop without opting in.

Opt-out: You can withdraw your consent at any time by emailing thedehleezstudio@gmail.com or messaging us on WhatsApp. We will stop sending promotional messages within 48 hours of your request. This does not affect order-related communications (confirmations, shipping updates, etc.).

We do not sell, rent, or trade your personal information to any third party. Your data may only be shared with:

• Delivery partners — only your name, address, and phone number, as required to deliver your order
• Legal authorities — if required by law or a court order

Order and customer information is stored securely on our servers. We retain order records for a minimum of 3 years as required for business and tax compliance under Indian law. You may request deletion of your personal data by contacting us, subject to legal retention requirements.

Our website uses minimal cookies solely to maintain your shopping cart session. We do not use tracking cookies or third-party advertising cookies. No personal data is stored in cookies.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention obligations)
• Withdraw consent for any marketing communications

To exercise any of these rights, please contact us at thedehleezstudio@gmail.com or via WhatsApp.

We may update this Privacy Policy from time to time. Any significant changes will be communicated via our website. Continued use of our services after such changes constitutes acceptance of the updated policy.

For any privacy-related questions or concerns:

• Email: thedehleezstudio@gmail.com
• WhatsApp: +91 89201 50822